OSI provided "ramp down" process for a client handling travel reward services. Our client had 10,000 customers who were signed up for a travel reward program that was being discontinued. Our client had setup this program and worked on it for 2 years, then when they made the decision to close this program, they came to OSI to provide the ramp down of this program over a 180-day period. The client pointed their 800-numbers that had been setup for this program to OSI's CallIt group, where our staff answered the calls under our clients name, provided answers to questions, processed refund and transition requests, and worked with our client's travel services partners (over 50 travel-related partners - airlines, hotels, resorts, credit card companies, etc.). We successfully transitioned all 10,000 customers onto new travel reward programs without receiving one complaint!
For more information on the functionality of CallIt, call 877-RenewIt (877-736-3948) — or email: info@outsourceitinc.com.
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