Call Center Management Services
- A transparent service to our clients' customers
- Adjust resources as our clients' volumes change
- Increase effectiveness of your internal team to improve revenue
Call Center Facility
- 100-seat state-of-the-art facility
- US-based facility located in Hayward, CA
- Inbound/outbound call support
- Automated customer service employing a voice recognition solution
- Multi-lingual call center staff
Client specific services
- Virtual Customer Service Representative allows OSI to maintain a high level of customer service, while providing seamless assistance to our clients' customers
- Predictive / automated calling for customer reminders, or to market / drive specific customer behavior through a quick and focused effort
- Supplement our clients' resources temporarily
- Program renewal services for recurring contracts or licenses
- Platform for customer lifecycle management
- Refine and build on existing government or corporate business programs already in place
- Add value to existing programs by meeting all long-term goals and benchmarks
- Re-capture lost revenue by increasing compliance and renewal rates
- Provide comprehensive analytics from call attempts through call completion
- Provide unique reporting tools (i.e. geo mapping call analytics / customer data)
- Low transactional pricing with no upfront fees -- increase corporate revenue with little downside risk
Other Services
- Web portal reporting
- Electronic/Voice payments
- Electronic/Voice signatures
- Contract/Invoice scanning
Here is how the process works:
For a client solution example of CallIt click here or call 877-RenewIt (877-736-3948) — or email: info@outsourceitinc.com.
|
